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Sorry for the inconvenience!

July 31, 2007

          That is what I kept getting from max's delivery's operator and everytime I heard it, the more pissed I got. Why? two things - that is a standard line they were taught to say during times of trouble so I kind of know they do not really mean it and secondly, my food was already an hour and a half late and they break it to me that my order was not placed, and was I willing to wait?!!! And all they could say was, "sorry for the inconvenience!!!"

          I haven't been that angry in a long time.And now that I've settled down and I've been fed, I feel bad for cussing and getting sooooo pissed with the operator. But at that time, it felt like it was appropriate.

         Max's delivery line is 7-9000. I loved them.Take note! Past tense! I loved ordering breakfast from them because they had really good champorado and I do love their friend chicken. But after today, I will think twice about ordering there again. 

         Placed my order at 1120am. An hour after, realizing that they are already late since they do deliver within 30 to 45 minutes, I called and followed up on my order. After putting me on hold for quite sometime, the operator mentions that there has been a system error and was I still willing to wait for my order? In non-fancy words, my order has not been placed. And If they were to place it, it would take another 30 to 45 minutes before it would be delivered. 

         I was fuming mad!!! Every single sentence that came out of my mouth henceforth had the word "fuck" or "bloody" in it. I was sooooo pissed. and everytime they said the lines, "sorry for the inconvenience" I became a whole lot more irate! It is annoying to hear that. And they weren't even planning to send anything extra, or do/give some form of consolation for the "inconvenience". They just kept emphasizing that they already coordinated with the branch and that my order was going to be sent in less than 30 minutes! Was I supposed to jump up and down now that I've been prioritized?! They transferred my call to a supervisor and that is exactly what she said too, "sorry for the inconvenience!" AAAAAArrrrgggghhhhh!!!! 

          What makes me sad about being in the Philippines is that I know this incident will happen again, to someone else. You complain, file a complaint, go out of your way and nothing really happens anyway. Where does your complaint go? Our customer service out here sucks big time. And I am a regular customer. Never mind that! I am a customer, plain and simple. System error my ass! If I never called to follow up on my order, they never would have realized that my order has not even been placed. But will anything happen? will some bigwig at max's call up disappointed regular customers to apologize and offer anything? I guessed not! 

Posted by gelli at 4:02 pm | permalink

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